The City of Richardson is asking customers to use water efficiently. The city’s water supplier, the North Texas Municipal Water District (NTMWD) and the City of Richardson are experiencing higher than normal demands for the winter season. NTMWD had local equipment challenges overnight due to the extreme weather and could not supply the city with the amount of water needed to meet these higher demands. As NTMWD works to replenish our supply, please continue to allow water to drip from faucets to prevent bursting pipesBUT conserve water for the most essential needs.  Delay using water for laundry, dishes and take short showers, not baths. The water is still safe to drink and boiling is not needed at this time.

UPDATE FROM RICHARDSON'S WATER SUPPLIER 12:30 P.M., 2-17-2021

Exceptional Water Demands Severely Stressing Water Production in Region

WYLIE, TX – February 17, 2021 – The North Texas Municipal Water District (NTMWD) has initiated immediate curtailment of non-essential water use within its service area. With extreme weather conditions continuing throughout the North Texas region, NTMWD is experiencing unprecedented high water demands as a result of our customer’s needs to fill distribution tanks within their systems. These demands are outpacing the District’s ability to recharge city supplies at normal rates. The cities and utilities served by NTMWD are asked to preserve water supplies for essential uses vital for firefighting, medical facilities, and basic human health and sanitation. Residents can help by limiting usage of items such as washing machines, dishwashers and limiting showers or bathing.

“The District is confident, with public assistance, that essential water demands can be met by eliminating other water uses,” states Billy George, NTMWD Assistant Deputy, Water. “We ask the cities and water utilities served by NTMWD to share this notice and to take any measures necessary to assist in reducing non-essential water use,” George adds.

NTMWD’s Wylie Water Treatment complex has experienced prolonged regional water demands at levels above 350 million gallons of water per day (MGD), significantly higher than normal for winter months.

NTMWD personnel are actively working to place additional treatment capacities online, however thawing frozen systems does take time. We are hopeful to have additional capacity online this evening or in the morning. It is critical at this time and until additional supplies are available to lower water demands to only essential water uses.

Immediate curtailment measures include:

  • Isolate any water leaks immediately
  • Do not hoard water
  • Do not wash clothes or dishes, wash only when necessary
  • Delay showers and only hand-bathe when necessary
  • When possible, do not drip your faucetso  If you must drip or stream your faucet, collect the water for other use such as filling toilets, washing dishes, etc.
  • Do not use the garbage disposal, place food scraps in garbage can, (composting is a great alternative)
  • Turn off the water to brush teeth, shave and soap up in the shower
  • Ensure that hose bibs and faucets are protected from freezing weather
  • Locate and repair any water leaks
  • When cooking, peel and clean vegetables in a large bowl instead of under running water

The District continues coordination efforts with cities and water utilities to ensure our ability to meet the water demand for essential services.